How to Take Customer Service to the Next Level

Customer service is a key aspect of business. Without it, or when it’s severely lacking, a business will end up with a bad reputation and a declining customer base, particularly with an increase in social media use where customers share both positive and negative reviews.

Word-of-mouth marketing is popular, and so customer loyalty is crucial in generating new leads and sales.

It’s essential to make both new and current customers feel appreciated and valued. Excellent customer service relationships draw customers to their favorite brands. Don’t let a bad customer experience ruin your business.

Here are 3 ways to take your customer service to the next level.

1. Keep Quality Consistent

The best way to gauge the level of customer satisfaction is through direct feedback from clients. You can do this by asking them to take part in a short survey at the end of each phone call and integrate this into the call waiting process. Direct feedback will help your employees to look at the service they’re offering through the eyes of the customer. This is also an opportunity for customers to praise top-performing employees and boost their morale.

For instance, something like a slow connection to client files or the lack of an expert to respond to complex queries can prolong call resolution times, but this can be resolved by offering the right channel to solve these issues.

2. Improve Response Times

Long waiting times are a major concern for many clients, especially if they have an urgent problem. Use KPIs to measure metrics such as the average waiting time, average call length, and the number of calls handled per hour; this will help to assess customer satisfaction.

Today, customers expect to be able to contact companies through multiple channels. The need to track and respond to client queries quickly via multiple channels is driving the need for a unified communication channel.

By integrating several channels into one, you can engage customers hastily; this also helps to make sure all interactions are stored, viewed, and managed from a central location. This makes it easier to address customer needs. By unifying various communications, you can make sure all customers get the same level of care and attention whatever channel they choose, and it helps to cut poor communication and long waiting times.

3. Be Kind

Always respond positively to all customer queries, whether positive or negative. If a complaint is genuine, go beyond sending a “we’re sorry” email. Resolve it as quickly as possible and go beyond what an ordinary company would, even though this may be expensive.

Was the customer let down? Was the product below their expectations? Was there a delay in delivery? Give them a discount or a voucher, call them, and offer a sincere apology. Good words spread about good businesses; if you take care of your customers, they’ll recommend you to others and your company will grow.

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The New Nissan NV200 – Reviewed

The 2017 Nissan NV200 is a quick, reliable and lively vehicle. It is compact and fast – making it easy to operate in tight spaces and city streets, whilst still having ample cargo space. The 2017 NV200 is an excellent middle ground from the often too large vans or pick-ups. Additionally, the NV200 is fuel-efficient, compact and reasonably priced.

The Nissan NV200 is built with some of Nissan’s best compact car concepts. This means it has great manoeuvrability, easy handling and a tight turning diameter, as well as well-designed, compact dimensions – which permits parking in smaller spaces. Some appreciated features of the NV200 include a spacious 3474.4771-liter cargo-hold, full-cover rims, chrome grille, colour mirrors and bumper and a range of great additional features to suit the needs of small-business owners. The dual-sliding side doors provide access to the cargo space from both sides. The rear doors are French-style and are designed to facilitate easy loading and off-loading. The NV200 reportedly has a payload of almost 700kg.

The 2017 NV200 has six airbags – anterior, side and curtain, four-wheel anti-lock brakes and stability control.

Driving the NV200 is much the same overall experience as with driving a regular car, except you have a large cargo box too. A few appreciated skills of the NV200 include the accurate, yet easy steering and the excellent suspension, which eliminates the usual discord experienced with other truck-like labour vans when driving over bumps and uneven roads. The interior is practical, functional and tough, whereas the exterior boasts a compact footprint and is actually smaller than various SUV crossovers. Under the hood – the NV200’s engine kicks up 188 Nm of torque and delivers smooth and easy acceleration.

Alternative features and variations:

The 2017 Nissan NV200 is available in either the S or the SV trims.

The S-trim includes such features as:

· 15-inch steel wheels

· 40/60-split rear cargo doors (with 180-degree access space)

· upholstery from cloth, with vinyl wear patches

· 20 cargo mounting sections inside the vehicle

· Hill Start Assist

· adjustable lumbar support in the driver’s seat

· power windows and door locks

· centre console with 12V power point

· trip computer

· 6 exterior roof-rack mounting areas

· Audio system with CD and auxiliary input and 2 speakers

· passenger seat with seatback fold-away tray table

· Nissan’s mobile-office centre console – which includes storage for laptop and hanging files

· stationary tray, double cup holders and CD holder

The SV-trim includes the following features:

· cruise control

· heated mirrors and extra 12V power point

· multiple floor-mounted D-rings in cargo space

· automatic locks and keyless access

Optional extras that can be added to either NV200 version are:

· rearview camera

· satellite radio and audio streaming with Bluetooth

· NissanConnect (includes a 5.8″ touchscreen display; voice-command option, navigation programme, hands-free email/ messaging assistance and Pandora Internet Radio ability)

· glass windows for side and back windows

· cruise control

· Sonar parking assist at the rear

Additionally – the Sliding Door Glass variation includes a glass sliding door – with wire mesh – on the passenger side, rear door wire mesh that can slide, interior rearview mirror and a rear window defroster.

No matter which model of the Nissan NV200 you choose, you can rest assured that you are picking a winner!

Dryden’s Definition of Drama

John Dryden is a great literary figure of his age. He saw the great plague of 1665; it drove him to Charlton in Wilt-shire where he lived for eighteen months and wrote dramatic poesy. The work is in dialogue form, consisting of four characters, discussing about drama. It was proved a popular literary form and reigned supreme in England during the next seventy-five years. It is an Aristotelian form because several persons with different wits and faculties participate in the discussion and contribute to it by giving or adding their views and ideas. In this dramatic poesy, the center of discussion is drama. Dryden’s definition of drama really covers a wide range. It can be applied to heroic poems, epics and romance or dramas. He treats drama as a form of imaginative literature that appeals to poetry.

According to him, drama is a just and lively image of human nature, representing its passions and humours, and the changes of fortune to which it is subject, for the delight and instruction of mankind. He insists on the words ‘Just’ and ‘lively’ image of human nature. In support of the words, it must be admitted that material of all topics is drawn from a society. The society is made of mankind or living things, and without them, society is nothing. Dryden implies word ‘Image’ as an imitation or appearance of human nature must be just. Just means exact or as it is. It means an exact copy of reality. Dryden is different; he does not like only the slavish or exact copy of reality, but it must be lively. David Diaches expresses that the image of human nature is implied for drama as well as imaginative literature, which shows the acting of people in such a way as to reveal what they are like. He further says that Dryden has used the word ‘Image’ for the appearance of human actions. The human actions must be just and lively. Plato described the imitation of imitation or copy of the copy. He is not different, but he adds the word ‘lively’.

In poetic imitation, the word ‘Just’ is not sufficient, but the word ‘Lively’ must be added. ‘Lively’ means interesting. David Diaches interprets it as interesting. R.A Scott James agrees and interprets it as beautiful and so delightful. Such interpretation admits that the poet is a maker or a creator. He finds material, works on and makes it beautiful by heightening its quality. John Dryden gives value to labour. If one reveals it as rough as it was, it must be a rough work with a trivial value. If it is represented lively, the work would be lively, and the poet would be valued.

Dryden is really a great critic and supporter of imagination. In his age, he is rather different from all the poets. He calls imagination as a special faculty of a creative artist without rules and regulations. It enables the artist to create the work of beauty that makes him distinctive. Indeed, imagination is like a polisher that makes the material elegant. Such labour uplifts its value more and more. In other words, it is more needed to say that imagination is a shaping power. Through it, the poet selects, orders, rearranges and heightens his material. In result, the more distinctive and more beautiful material is achieved. Through imaginative creation, the just images of human nature become lively.

The writers or creative artists don’t hold the imagination of same power. Each has his own, and it brings something different and peculiar in his work. Indeed, it forms the personality of a writer. According to Dryden, it is an inherent element that is found different in Shakespeare, Jonson and Fletcher. Each poet has his own qualities, and through such qualities, their work is analyzed and valued. Dryden admits that Shakespeare writes better between man and man; Fletcher betwixt man and woman. The one describes friendship better and the other love. He is of the opinion that imaginative work gives birth to qualities and peculiarities of a writer; by which he is known in the world of literature. So, such qualities or peculiarities make him more distinctive writer. Actually, he talks about the individual qualities of the creative artists which are named and contrasted. By pursuing such qualities, he accepts Shakespeare as the Homer, or the father of dramatic poets, and Jonson is accepted as the Virgil, or the pattern of elaborate writing. He concludes that he admires Jonson, but loves Shakespeare. All depends on the faculty of imagination. The rich faculty forms rich work and makes the writer eminent.

In the definition of drama, John Dryden gives primary importance to delight, and the secondary to instruction. The function of poetry is delight, and to instruct is the function of prose. It is he who combines the both. It is examined that the instruction comes out of the delight. A bare imitation gives birth to bare instruction that is quite ineffective, but when the bare imitation is selected, ordered and shaped by the poet’s imagination, the work becomes beautiful and lively. David Diaches expresses that the function of poetry is to inform the reader in a lively and agreeable way, or the way that human nature likes.

Scott James stresses on aesthetic pleasure or delight. Aesthetic delight is concerned to poetry which springs from a beautiful thought. Shamasuddin Bulbul, the great poet of Mehar city, also emphasized on aesthetic pleasure as the chief function of poetry. Scott James says that the pleasure which a work of art produces is of a certain kind; it is that which comes up from a sense of the lively creativity. For Dryden, speaking of poetry is speaking of beauty. If one speaks the pleasure of poetry, it means a pleasure that comes out of the beautiful art. The aesthetic pleasure has the power to move and to transport. According to Dryden, the power of aesthetic pleasure affects the soul and excites the passion, and above all, it moves admiration. The soul, thus, is moved by reading the beautiful work, and it compels the reader to value it.

The poetry instructs as it delights. A bare imitation of reality does not have such power. It lies on poet’s imagination that makes beautiful works of art. John Dryden lives in the age of prose, but follows such concept that makes him distinguished from the others. His concept of poetic imitation is not mere imitation, but it is the work of a poet, a maker or a creator, whose endeavor is to produce some piece of art but beautiful. Such lively work gives pleasure or delight, and the delight gives birth to instruction that is very effective and resultant.